1.1. All products are individually identified with a security tag / seal. If you intend to return the purchased product (s), do not remove the security label or seal from the product (s).

1.2. If you decide to return the purchased product (s), LE TRAP, has the right not to accept product returns if the returned parts do not have the corresponding security label or seal, or when the labels have been altered from their original state or damaged. LE TRAP will not accept returns of dirty, damaged parts or any sign of use.

1.3. Upon receipt of the order, the Purchaser has a period of 14 (fourteen) days to return or exchange his product (s), if he finds that they are defective or not compliance, or by simple withdrawal, without the need to expressly justify the justifying reason.

1.4. To start an exchange or return process, you must send an email to customercare@le-trap.pt expressing your will. The email must include the following information:

– Return or exchange and indicate the reason

1.5 If you want to exchange for another product, you must send the product in question to LE TRAP and if it is unused, we will send you a voucher by email so that you can proceed with the new order.

1.6. The costs of shipping the returns are borne by the customer.

1.7. The costs of shipping exchanges will be borne by the customer.

1.8. The exchange or return of the product (s) must be made through the same carrier that delivered the parts to your address or by registered mail, as follows:

– Put the item and the invoice in a box, and on the outside paste the return letter, sent together with the invoice. You can use the original packaging in which you received the order or another cardboard box, provided it is not damaged. If you use the original packaging, empty it and place only the item you want to return and its documents. Close the box and seal it with tape. If the box has any labels, stickers, or other materials from previous shipments, remove them.

– If you decide to use one of ours carriers, you should consult the UPS, We Pickup or Correos website, and find out where the nearest collection point is;

– After receiving the product in our warehouse, the Quality Department will check if the part is in compliance with our requirements for Exchange or Return. If so, the exchange will be confirmed or the chargeback made within a maximum period of 14 (fourteen) days, using the same payment method made by the customer;

– For the refund of the amount paid (during the 15 days following the purchase), LE TRAP offers the Customer two options: issuing a voucher for the value of the returned product, which can be discounted only at the LE TRAP online store within a maximum period of 6 months from the date of issue; or the chargeback itself.

1.9. LE TRAP assumes no responsibility in the event of loss or damage occurring when sending the returned item.

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