1.1 – These Terms and Conditions regulate the sale, including registration, of LE TRAP products, through the website www.le-trap.pt
1.2 – For the purposes of these Terms and Conditions, the following definitions apply:
a) – “LE TRAP” – The products sold on this website;
b) – “User” – Any individual, non-trader, who places an order through the website www.le-trap.pt;
1.3 – The use of the www.le-trap.pt website and the purchase of LE TRAP products presupposes the user’s knowledge, understanding and acceptance of these Terms and Conditions.
2. REGISTRATION ON THE WEBSITE
2.1 – To place an order, the User may register in advance, by filling in the fields on the form on the website www.le-trap.pt. It is also possible to place your order without prior registration.
2.2 – From the moment he accesses his personal account, the User is subject to these Terms and Conditions.
3. LE TRAP PRODUCTS
3.1 – Information on the characteristics of the products can be consulted at www.le-trap.pt and in the information text accompanying each product;
3.2 – LE TRAP reserves the right to modify, at any time, the information, prices, product offerings, promotions and commercial conditions, presented on the website www.le-trap.pt
4. ORDERING ON THE WEBSITE
4.1 – To order at www.le-trap.pt it is necessary that the User has an e-mail account in order to receive the confirmation e-mails and follow-up of the delivery process;
4.1.1 – The User may proceed with the online purchase of products, for which it is necessary that:
a) Find the product (s) you want to purchase;
b) Add the selected product (s) to the “Shopping Cart”;
d) Review your order and confirm the order;
4.2 – The User will receive an order confirmation email with details regarding the payment method he has selected.
4.3 – Your order will be delivered by the logistics operator (UPS, WePickup or Fema) to the delivery address indicated in the purchase process and with the respective detailed invoice.
4.5 – LE TRAP reserves the right not to accept and cancel orders already confirmed in the following situations:
a) The product is not available;
b) Payment is not made using any of the payment options available on the website;
c) Payment is not confirmed;
d) The billing information is not correct or verifiable;
e) There is an error in the price quote;
f) It is not possible to deliver to the address provided by the User.
5.1 – The prices of products shown on the website www.le-trap.pt include Value Added (VAT). The total VAT to be paid by the User will be indicated on the invoice to be sent to the User.
5.2 – Prices are all quoted in euros (€).
5.3 – The prices of products presented on the website are subject to change. LE TRAP reserves the right to change prices without prior notice. The prices displayed at the time of purchase are the prices applied to that purchase.
5.4 – If there is an error in the price of the requested products, LE TRAP or the User may, until the order is dispatched, cancel the order.
5.5 – The total price specified in the checkout includes taxes from the country of origin (Portugal) and shipping costs.
5.6 – The User must pay only the amount specified in the order confirmation.
6. PAYMENT METHODS
6.1 – The User will be able to make the payment for his purchases through the payment management entity Paypal and credit cards, through the payment provider Stripe, Eu Pago and Ebanx (Brazilian customers).
6.2 – LE TRAP does not accept any payment method other than those mentioned in the previous point. The User must not attempt to pay by any means other than those specified in the payment methods specified. If you do, we cannot be held responsible for loss of payment or any other damages that may result.
7. SHIPPING COSTS
7.1 – Shipments to Portugal are free from purchases worth 157€.
7.2 – Shipments to the European Union and the rest of the world are paid (the options appear in the checkout).
8.1 – LE TRAP sends the product (s) ordered by the User, from Monday to Friday, from 9 am to 5 pm, with the exception of holidays, and on the days and times used by the logistics company , to the delivery address specified by the User.
8.2 – Delivery times in Portugal is until 3 working days, to the European Union vary between 5 – 10 working days and in the case of shipments to the rest of the world, vary between 7 – 28 working days. LE TRAP’s ability to respond within these deadlines varies depending on stock availability (if the product is made to order, we send an email warning of the delivery time), as well as during promotions, sales and Christmas periods.
8.3 – In case the carrier is not available to deliver the products on the indicated date, the User will be contacted in order to indicate another delivery date.
8.4 – At the time of delivery, the User must inspect the packaging in order to check for possible damage. If the user finds that the products are damaged, he must not accept delivery of the order, which will be returned. The User must report the situation, if possible documented with photographs, through the email email@example.com and if he agrees, LE TRAP will proceed to resend the order, without any costs to the User. If the User wishes to cancel the order, a promotional voucher will be provided, with the amount spent on the previous order, in order to settle the same or the refund.
8.5 – If you do not receive your order within a maximum period of 28 days from the date of payment of the order, please send an email to firstname.lastname@example.org informing us of what happened. At the end of this period, LE TRAP will not be responsible for the loss of the order.
8.6 – Delivery is considered to have been made with the signature on the delivery receipt at the agreed address.
9. RIGHT OF FREE RESOLUTION
EXCHANGES AND RETURNS
LE TRAP makes returns in case the product does not match the one shown in the photos, in case of defect or at the will of the buyer.
9.1 – The User may request a return within 14 (fourteen) days of receipt of the order, provided that:
a) the product(s) have not been used;
b) the product(s) keep its original characteristics and internal labels intact;
c) The product(s) is complete. All material that accompanies the orders has to be returned, respectively, box and wrapping paper.
9.2 – The User may exercise his right of free resolution by sending the Free Resolution model or by any other unequivocal declaration of termination of the contract, to the e-mail email@example.com.
9.3 – The costs of returning the order in the exercise of the right of free resolution are borne by the customer.
9.4 – Once the returned product has been received, LE TRAP will analyse and confirm the conservation status of the order and, where applicable, reimburse within 14 (fourteen) days the amounts paid by the User in the order, through a promotional voucher, which may be used for 6 months in any of our collections or for chargeback by the same payment method made by the customer.
9.5 – If the returned items show signs of use, LE TRAP has the right not to accept the return and refuse the refund.
9.6 – The User should note that, in case its return has been made for reasons other than the justified existence of defect or non-compliance of the products ordered with the photographs present on the site, LE TRAP will not refund the shipping costs. Therefore, LE TRAP will not reimburse the costs related to the costs initially borne by the customer for the respective order.
10. CANCELLATIONS AND RETURNS
EXCHANGES AND RETURNS
LE TRAP only makes returns in case the part does not match the one shown in the photos, in case of defect or at the will of the buyer.
10.1 – The User may cancel his order, provided that he requests it through the e-mail firstname.lastname@example.org before sending it.
10.2 – If the order has been received before shipment, we will refund the amounts paid by the User included in the order, through the same means used for payment of the order, within a maximum of 15 (fifteen) days.
10.3 – If the request has been received after the submission, the rules of the previous chapter on the right of free resolution shall apply.
10.4 – LE TRAP exchanges products for different models than the original order, but LE TRAP is not responsible for the shipping costs on return, the shipping costs of the new product and the difference in value that may exist between the returned product and the one chosen as exchange.
10.5 – If the product ordered is defective or otherwise non-compliant, the User may choose to:
a) return the product;
b) exchange for another (if there is a difference in values, this amount will have to be paid).
10.6 – As soon as the User discovers a defect or other non-compliance of the product, he must inform us by e-mail by sending supporting photographs.
10.7 – Once we receive your email, we will contact you to resolve the issue by consensus.
10.8 – In any of the options exercised by the User, after 10.6, the respective costs will always be borne by LE TRAP
LE TRAP does not sell second-hand products, which are defective or of inferior quality to the standards in the market. The main characteristics of each product shown on www.le-trap.pt can be found on each product page.
In view of the objective of continuous improvement of the services provided, LE TRAP will seek to address and resolve complaints submitted by the User within 5 (five) business days, via email email@example.com.
13. EXCLUSION AND LIMITATION OF LIABILITY
LE TRAP does not guarantee the uninterrupted operation of the website www.le-trap.pt, or any of its functionalities, which may be suspended for maintenance, repair or updates.
LE TRAP will also not assume any responsibility for any damages, arising, directly or indirectly, from situations of force majeure that prevent LE TRAP, in any way, from fulfilling its obligations, namely, strikes, failures in the electrical network, in telecommunications services or in any other services, fires, floods, inability to obtain products, materials or services, breakdowns, delays from suppliers or transporters and changes in legislation or administrative regulations or pandemics.
LE TRAP is not responsible for any abuse of the User’s access data to the website by third parties, as they are personal and non-transferable.
14. MODIFICATION OF TERMS AND CONDITIONS
LE TRAP reserves the right to change these Terms and Conditions at any time, considering the changes made and the Users notified by publishing the modified Terms and Conditions on the website www.le-trap.pt.
15. TREATMENT OF PERSONAL DATA
16. PROOF AND ARCHIVE
The computer records, kept by LE TRAP in safe conditions, are considered as proof of the communications, orders and payments made between LE TRAP and the User.
17. APPLICABLE LAW
These Terms and Conditions and all emerging disputes that are related to them, including their validity, use of the website or any purchase on it must be governed by Portuguese law.
18. ONLINE DISPUTE RESOLUTION
The Online Dispute Resolution website is an official website run by the European Commission dedicated to helping consumers and traders resolve their disputes outside the courts https://ec.europa.eu/consumers/odr/main/index.cfm?event = main.home.chooseLanguage
19. VALIDITY OF PROMOTIONS
19.1 – The offers on the website are valid only for the moment they are displayed on the website, unless information to the contrary is communicated on the website.