Shipping Policy

All items available on our website are subject to stock availability.

Orders are processed in the order in which they are received and dispatched within 48 business hours after payment confirmation, for products in stock.

For made-to-order items, the dispatch period is up to 14 business days. In such cases, the customer will receive an email with all the details and an estimated delivery timeframe.

Once your purchase is complete, you will receive:

  • an order confirmation email,

  • a payment confirmation email,

  • and a tracking number email once your order has been dispatched.

Estimated delivery times:

  • Mainland Portugal and Spain (excluding islands): 1 to 3 business days

  • European Union and other European countries: 3 to 7 business days

  • Rest of the World: 5 to 10 business days

Note: Deliveries to island regions may vary in delivery time.

Shipping Costs, Exchanges and Returns:

Mainland Portugal and Spain (excluding islands):

  • Free shipping on orders over €297

  • Exchanges and returns are the customer’s responsibility

European Union countries:

  • Free shipping on orders over €297

  • Exchanges and returns are the customer’s responsibility

Europe (non-EU) and Rest of the World:

  • Shipping, exchanges and returns are the customer’s responsibility

  • Any applicable customs duties and import charges are also the responsibility of the recipient