Terms & Conditions


1.1 – These Terms and Conditions regulate the sale, including registration, of LE TRAP products, through the website www.le-trap.pt

1.2 – For the purposes of these Terms and Conditions, the following definitions apply:

a) – “LE TRAP” – The products sold on this website;

b) – “User” – Any natural person, not a trader, who places an order through the website www.le-trap.pt;

1.3 – The use of the website www.le-trap.pt and the purchase of LE TRAP products presupposes knowledge, understanding and acceptance of these Terms and Conditions by the User.


2.1 – To place an order, the User may register in advance by filling in the fields on the form on the website www.le-trap.pt. It is also possible to place your order without prior registration.

2.2 – From the moment you access your personal account, the User is subject to these Terms and Conditions.


3.1 – Information on product characteristics can be found at www.le-trap.pt and in the informative text that accompanies each product;

3.2 – LE TRAP reserves the right to modify, at any time, the information, prices, product offerings, promotions and commercial conditions presented on the website www.le-trap.pt


4.1 – To order at www.le-trap.pt, the User must have an email account in order to receive confirmation emails and monitoring of the delivery process;

4.1.1 – The User may purchase products online, for which they must:

a) Find the product(s) you want to purchase;

b) Add the selected product(s) to the “Shopping Cart”;

c) Register the User's personal data, which will be integrated into the LE TRAP database under the terms set out in the Privacy Policy, which include the “Name”, the “Delivery Address”, the “Billing Address” , the “Payment Method” and the “Telephone Number”;

d) Review your order and confirm the request;

4.2 – The User will receive an order confirmation email with details regarding the payment method they selected.

4.3 – Your order will be delivered by the logistics operator (UPS or Zelo) to the delivery address indicated in the purchase process and with the respective detailed invoice (it can also be sent by email).

4.4 – By submitting the order form, the User accepts the Terms and Conditions of purchase described at www.le-trap.pt, as well as the Privacy Policy.

4.5 – LE TRAP reserves the right not to accept and cancel orders already confirmed in the following situations:

a) The product is not available;

b) Payment is not made using any of the payment options available on the website;

c) Payment is not confirmed;

d) The billing information is not correct or verifiable;

e) There is an error in the price quote;

f) It is not possible to deliver to the address provided by the User.


5.1 – The prices of products displayed on the website www.le-trap.pt include Added Value (VAT). The total VAT payable by the User will be indicated on the invoice sent to the User.

5.2 – Prices are all quoted in euros (€), with the option of being consulted in other currencies.

5.3 – The prices of products presented on the website are subject to change. LE TRAP reserves the right to change prices without prior notice. The prices displayed at the time of purchase are the prices applied to that purchase.

5.4 – If there is an error in the price of the requested products, LE TRAP or the User may, until the order is shipped, cancel the order.

5.5 – The total price specified at checkout includes taxes from the country of origin (Portugal) and shipping costs.

5.6 – The User must only pay the amount specified in the order confirmation.

5.7 – The value of VAT will be excluded from all purchases whose delivery address is outside the European Union.


6.1 – The User can pay for their purchases through the payment management entity Paypal, Stripe or Eu Pago.

6.2 – LE TRAP does not accept any other payment method than those mentioned in the previous point. The User must not attempt to pay by any means other than the specified payment methods. If you do so, we cannot be held responsible for lost payment or any other damages that may arise.


7.1 – Shipping to Portugal (islands not included) and Spain (islands not included) is free for purchases worth €177.

7.2 – Shipping to the European Union and the Rest of the World is paid (the options appear at check out).


8.1 – LE TRAP sends the product(s) ordered by the User, from Monday to Friday, from 9am to 5pm, with the exception of holidays, and on the days and times used by the logistics company , to the delivery address indicated by the User.

8.2 – Delivery times in Portugal and Spain vary from 1 to 3 working days, in the European Union they vary between 5 to 8 working days and in the case of shipments to the Rest of the World, they vary between 7 to 12 working days. LE TRAP's ability to respond within the aforementioned deadlines varies depending on stock availability (if the product is made to order, we send an email notifying you), as well as during promotions, sales and Christmas periods.

8.3 – If the carrier is unavailable to deliver the products on the indicated date, the User will be contacted to provide another delivery date.

8.4 – Upon delivery, the User must inspect the packaging to check for any damage. If you find that the products are damaged, the User must not accept delivery of the order, which will be returned. The User must report the situation, documented with photographs if possible, via email at info@le-trap.pt and if they agree, LE TRAP will resend the order, at no cost to the User. If the User wishes to cancel the order, a promotional voucher will be provided, with the amount spent on the previous order, in order to settle the same or the refund itself.

8.5 – If you do not receive your order within a maximum period of 15 (fifteen) business days from the date of payment for the order, please send an email to info@le-trap.pt informing us of what happened. After this period, LE TRAP cannot be held responsible for the loss of the order.

8.6 – Delivery is considered to have been made with the signature on the delivery receipt at the agreed address.


9.1 – LE TRAP accepts returns if:

a) The product(s) do not match the one seen in the photo;

b) The product(s) has a defect.

c) The customer regretted the purchase, requested a return and sent the product within a maximum period of up to 7 working days after receipt.

9.2 – If the ordered product is defective or otherwise non-conforming, the User may choose to:

a) return the product;

b) exchange for another (if there is a difference in values, this value will have to be paid).

9.3 – As soon as the User notices a defect or other non-conformity in the product, they must notify us via email at info@le-trap.pt, sending supporting photographs.

9.4 – As soon as we receive your email, we will contact you to resolve the problem consensually.

9.5 – Once the product has been received for return (it must be returned to our address and not to a collection point), LE TRAP will analyze and confirm the conservation status of the order and, where applicable, will refund within a maximum period of 14 (fourteen) days the amounts paid by the User depending on the order, through a promotional voucher, which can be used for 1 year or we will make the refund using the same payment method made by the customer.


10.1 – The User may request an exchange up to 30 (thirty) calendar days after receiving the order, that is, the exchange must arrive at our address within a maximum period of 30 days after receiving the order and provided that:

a) The product(s) have not been used;

b) The product(s) maintain(s) their original characteristics and interior labels intact;

c) The product(s) are complete. All material that accompanies orders must be returned, respectively, box and wrapping paper.

10.2 – The costs of exchanging the order are borne by the customer.

10.3 – If the items for exchange show signs of use, LE TRAP has the right not to accept the exchange.

10.4 – LE TRAP exchanges products for models different from the original order, but LE TRAP is not responsible for the shipping costs for the return, the shipping costs for the new product and the difference in value that may exist between the returned product and the chosen one as exchange.


LE TRAP does not sell second-hand products, which are defective or of lower quality than existing market standards. The main characteristics of each product shown on www.le-trap.pt can be found on each product page.


In view of the objective of continuous improvement of the services provided, LE TRAP will seek to respond to and resolve complaints presented by the User within 5 (five) business days, via email info@le-trap.pt.


LE TRAP does not guarantee the uninterrupted operation of the website www.le-trap.pt, or any of its functionalities, and it may be suspended to carry out maintenance, repair or update actions.

LE TRAP will also not assume any responsibility for any damages arising, directly or indirectly, from situations of force majeure that prevent LE TRAP, in any way, from fulfilling its obligations, namely strikes, failures in the electrical network, telecommunications services or any other services, fires, floods, inability to obtain products, materials or services, breakdowns, delays by suppliers or transporters and changes in legislation or administrative regulations and pandemics.

LE TRAP is not responsible for any abusive use of the User's access data to the website by third parties, as they are personal and non-transferable.


LE TRAP reserves the right to change, at any time, these Terms and Conditions, considering the changes made and Users notified through publication on the website www.le-trap.pt of the modified Terms and Conditions.


We ask that you read our Privacy Policy so that you can become aware of the rules and procedures adopted by LE TRAP regarding the processing of data collected when you browse the website www.le-trap.pt and when you use the functionalities it offers, as well as as well as applicable security and confidentiality measures.


Computer records, maintained by LE TRAP under secure conditions, are considered as proof of communications, orders and payments made between LE TRAP and the User.


These Terms and Conditions and all emerging disputes related to them, including their validity, the use of the website or any purchase on it must be governed by Portuguese Law.


Online Dispute Resolution is an official website managed by the European Commission dedicated to helping consumers and traders resolve their disputes outside of court https://ec.europa.eu/consumers/odr/main/index.cfm?event =main.home.chooseLanguage


19.1 – Offers on the website are only valid for the moment they are displayed on the website, unless information to the contrary is communicated on the website.