Privacy & Cookies Policy
Privacy Policy
Your privacy, support and respect are very important to us!
JRPT Unipessoal, Lda, owner of the registered trademark LE TRAP, with headquarters at Largo das Hortas, 83 – 5º Andar, Guimaraes, with legal person identification number no. 514 091 061, is the entity responsible for processing your data personal data and ensures that they are treated in a lawful, fair and transparent manner, in accordance with the provisions of current national legislation on this matter and the General Data Protection Regulation – Law no. 58/2019 of 8 August 2019 .
When “travelling” on our website, the information collected is:
– Personal data: The name, email address, address, credit card number or other available payment method, as they are essential for processing your order and purchasing products on this website, in order to follow up to obligations arising from applicable laws and regulations or to provide other services provided on this website and requested by you. Unfortunately, refusing to provide us with some personal data may prevent us from processing your request for the purchase of products or the provision of other services on this website.
– Customer history: For communication purposes that reinforce and personalize the offer of products, services, promotional or advertising campaigns, we store information about purchased products, purchase dates, contacts with our support department, campaign/response history, complaint history, responses to customer satisfaction questionnaires, as well as other metrics to support our customer service.
– Browser cookies: We use cookies to store information, such as your personal preferences when you visit our website. This could include a simple pop-up, or a link to various services we provide. However, you can turn off your cookies through your browser options or by making changes to your antivirus program tools. However, this may change the way you interact with our website, or other websites. This may also affect or prevent you from logging into our website, programs, or other websites on the Internet.
– Automatic information through applications, websites and social networks: We can automatically collect information contained in browsing and usage records. The information contained in the records includes your IP address, your ISP, your browser, the time of your visit and which pages you visited within our website, behavior within the applications and website, location information if authorized, as well as other statistics .
To send a gift to a friend, or when a user wishes to recommend a service provided on this website or the purchase of a specific product published on this website to a friend, we may also have access to third party personal data, name and address, which are disclosed by users of this website. The processing of this data is based on the pursuit of the legitimate interests of JRPT Unipessoal, Lda.
Potential recipients of your data
Your personal data may be disclosed to natural or legal persons to:
• provision of electronic payment services, via credit/debit cards,
• process product sales,
• choose, pack and ship products,
• solve problems related to the sale of products,
• receive payments for the purchase of products,
• within the scope of marketing campaigns involving duly identified partners where you have given us your consent,
• process customer product returns.
Furthermore, your personal data may be communicated to judicial, tax and regulatory authorities to comply with legal obligations and upon express request from those authorities.
In accordance with the new GDPR law, we inform you that your data is safe in our database and all communications made between the brand and customers are made after their authorization through our website.
Conservation of your personal data
We only keep your data for as long as is necessary for the purpose for which it was collected. Once the maximum retention period has been reached, your personal data will be irreversibly anonymized (anonymized data may be retained) or will be securely destroyed.
In order to provide the best customer service and marketing purposes, your personal data is kept for a maximum period of 5 years from the date of collecting your consent, provided that, within this period, you have not withdrawn your consent.
As for the data we receive from third parties, it will only be kept for as long as necessary within the scope of the purpose for which it was collected, and will then be destroyed securely.
Data security and protection
We want you to know that we take security measures to protect your personal data (including encryption and authentication tools), have internal reviews of our collection, storage and processing practices, as well as physical security measures to protect against unauthorized access to systems where we store personal data. However, no Internet or e-mail transmission is completely secure or error-free. In particular, emails sent to or from our services may not be secure. Therefore, you must take special care in selecting the information you send via email and other digital channels. We advise you to keep your access devices to our website and other services always up to date and with protection systems (antivirus, firewall, anti-spam filters, etc.).
Rights of data subjects
All holders of personal data have the right to:
1. access your data (upon request) and all information relating to the respective processing operations;
2. obtain the rectification of their personal data;
3. request the erasure of your personal data, as long as they are no longer necessary for the purpose for which they were collected and/or to comply with any legal obligations of JRPT Unipessoal, Lda, as well as requiring, in certain cases, the limitation of your treatment;
4. oppose their use for marketing and/or advertising purposes;
5. data portability and receiving a copy of the data concerning you;
6. withdraw, at any time, the consent previously given for data processing.
The user can exercise their rights by sending an email to: info@le-trap.pt, indicating the reason for the request.
If you decide to exercise these rights and if one of the personal data provided is your email address, we ask you to please specify this circumstance in your written request, indicating the email address from which you wish to exercise your access rights, rectification, cancellation and opposition.
Children's personal data
Personal data relating to minors under 16 will not be processed, nor will any order placed by them online be recognized. If we discover that we have collected personal data from a child under 16, we will take the necessary steps to delete the information as soon as possible.
Other information
As the holder of personal data and in the event of their violation, you have the right to lodge a complaint with the supervisory authority (National Data Protection Commission – CNPD, Rua de São Bento, n.º 148, 3º, 1200-821 Lisboa – Tel: 351 213928400 – Fax: +351 213976832 – e-mail: geral@cnpd.pt) and also appeal to the courts.
This policy may be changed without prior notice. For this reason, we recommend that you check this Policy whenever you visit our website or our mobile applications.
Once again, thank you very much for your visit and we hope to travel with you again!
Cookies Policy
What are cookies?
“Cookies” are small software tags that are stored on your computer through the browser, only retaining information related to your preferences, not including, as such, your personal data.
What are Cookies for?
Cookies serve to help determine the usefulness, interest and number of uses of your websites, allowing faster and more efficient browsing, eliminating the need to repeatedly enter the same information.
What types of cookies are there?
There are two groups of cookies that can be used
– Permanent cookies – these are cookies that are stored at the browser level on your access devices (PC, mobile and tablet) and are used whenever you make a new visit to one of our websites. They are generally used to direct navigation to the user's interests, allowing us to provide a more personalized service.
– Session cookies – these are temporary cookies that remain in your browser’s cookie file until you leave the website. The information obtained by these cookies is used to analyze web traffic patterns, allowing us to identify problems and provide a better browsing experience.
For what purposes do we use cookies?
– Strictly necessary cookies – They allow you to browse the website and use its applications, as well as access secure areas of the website. Without these cookies, the services you have requested cannot be provided.
– Analytical cookies – They are used anonymously for the purposes of creating and analyzing statistics, in order to improve the functioning of the website.
– Functionality cookies – They store the user’s preferences regarding the use of the website, so that it is not necessary to reconfigure the website each time they visit it.
– Third-party cookies – Measure the success of applications and the effectiveness of third-party advertising. They can also be used to customize a widget with user data.
Advertising cookies – They direct advertising according to the interests of each user, in order to direct advertising campaigns taking into account users' tastes, and, in addition, they limit the number of times you see the advertisement, helping to measure the effectiveness of advertising and the success of website organization.
How can you manage cookies?
All browsers allow the user to accept, refuse or delete cookies, namely by selecting the appropriate settings in the respective browser. You can configure cookies in the “options” or “preferences” menu of your browser.
Please note, however, that disabling cookies may prevent some web services from functioning correctly, partially or completely affecting website navigation.